Delivery

Please note during busy periods, fulfilment times may be longer. We thank you in advance for your patience and kindness. 

Delivery Option	Delivery Time	Cost
Standard Delivery	3-5 Business Days	$10.00 (free for orders over $60.00)

 

How quickly will my order arrive?

Our aim is to dispatch all orders placed within 2 working days.

We will send you a notification email when your order has been dispatched. 

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

What days will my order be delivered on?

Our couriers deliver between 08.00 and 17.00 Monday to Friday.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on  +44 (0) 1503 230003 or email us at hello@blockdesign.co

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on +44 (0) 1503 230003 or by email at hello@blockdesign.co We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.