Refund policy

Faulty/Damaged Goods:

All orders are carefully checked before they leave our Massachusetts warehouse. Please inspect your order as soon as it arrives.

All sales are final, except for items that arrive damaged, defective, or different from what you ordered.

If there's a problem with your order, please contact us within 30 days of delivery at hello@blockdesign.co with your order number and, where possible, a photo of the issue. We'll arrange a replacement or refund and cover the cost of returning the item to us. Please don't send anything back before getting in touch with us first.
We're not able to offer returns, exchanges, or refunds on items that arrive as described and in good condition, including where a customer has changed their mind or selected the wrong size or color. We'd encourage you to check product descriptions, dimensions, and colors carefully before ordering.

This policy doesn't affect any other rights you may have under applicable law.